Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you are playing at About or any other casino, understanding the process ensures your winnings arrive safely and on time.
Prerequisites
- Completed account registration with verified email address
- Identity verification (KYC) documents uploaded and approved
- Minimum withdrawal amount met (typically €20 or equivalent)
- Wagering requirements on bonus funds fulfilled
- Payment method added and confirmed (same as used for deposit if required)
- No active withdrawals in pending status
Account Setup
- Log in to your SpinBet account using your username and password.
- Navigate to the “My Account” or “Profile” section.
- Click on “Verification” and upload clear photos of your government-issued ID, proof of address (utility bill dated within 3 months), and proof of payment method (e.g., bank statement or e-wallet screenshot). Wait for approval (usually Important: documents are reviewed within 48 hours).
- Go to “Banking” and select “Withdrawal”.
- Choose your preferred withdrawal method from the list.
- Enter the amount and confirm. You may be asked to authorise via email or SMS.
Wagering Calculation
To withdraw bonus winnings, you must meet wagering requirements. For example, assume you claim a €100 bonus with a 35x wagering requirement on the bonus amount. The formula is: Wagering Target = Bonus Amount × Wagering Multiplier. So: €100 × 35 = €3,500. You must place bets totalling €3,500 before any withdrawal. If you also deposit €100, the total playthrough is on the bonus only, unless terms specify deposit+bonus. Always check the terms.
For a more complex scenario: a 100% deposit match up to €200 with 40x wagering on deposit+bonus. Deposit €200, get €200 bonus → total €400 to wager 40× = €16,000. That means you must risk €16,000 before withdrawing. Slots contribute 100%, table games often 10% or less.
Payment Methods
| Method | Processing Time | Minimum | Maximum | Fees |
|---|---|---|---|---|
| Visa/Mastercard | 3–5 business days | €20 | €5,000 | Free |
| Skrill | Instant–24 hours | €10 | €10,000 | Free |
| Neteller | Instant–24 hours | €10 | €10,000 | Free |
| Bank Transfer | 5–10 business days | €50 | €20,000 | Free |
| Cryptocurrency (BTC, ETH) | 1–2 hours | €50 equivalent | €50,000 | Free |
E-wallets and crypto are fastest. Bank cards and transfers take longer but are reliable.
Safety & Licensing
SpinBet is operated by Scrummy Ltd, a company registered in Cyprus. The casino holds a license from the Government of Curacao. That means the spinbet owner, Scrummy Ltd, is regulated under Curacao law. If you are wondering where is spinbet based, the operational headquarters are in Limassol, Cyprus, with licensing oversight from Curacao. Note: Winnings from Curacao-licensed casinos may be subject to local income tax depending on your country. Always check your local tax regulations.
The site uses SSL encryption for all transactions and data. Random number generators are tested by third parties (e.g., iTech Labs). Responsible gambling tools like deposit limits and self-exclusion are available.
Fix It Fast
Common withdrawal issues and solutions:
- Still pending after 48 hours: Contact live chat. Often KYC needs a final manual check.
- Verification rejected: Check that documents are legible, not expired, and match your registered name. Re-upload with better quality.
- Withdrawal limit exceeded: Request a lower amount or split into multiple withdrawals.
- Bonus not yet wagered: Check bonus progress under “My Bonuses”. Complete the wagering before requesting again.
- Payment method not available: Add a different method like e-wallet or crypto. Ensure it’s verified.
- Account locked: Contact support immediately. Provide ID to unlock.
Need to Know
What documents are required for withdrawal?
You need a valid government-issued ID (passport or driver’s license), a recent utility bill or bank statement, and proof of your payment method (e.g., screenshot of e-wallet account or card photo).
How long does a withdrawal take?
Processing time depends on method: e-wallets and crypto are instant to 24 hours, credit/debit cards 3–5 days, bank transfers up to 10 business days. KYC can add up to 48 hours if not pre-approved.
Can I cancel a pending withdrawal?
Yes, as long as it is still in “Pending” status. Go to “Transaction History” and click “Cancel” if available. Funds return to your balance.
Is there a maximum withdrawal limit?
Yes, limits vary by payment method. Typically €5,000 per transaction for cards, €10,000 for e-wallets, and higher for crypto. Weekly/monthly caps may apply (e.g., €20,000 per week).
What is the minimum withdrawal amount?
Minimum is usually €20 for most methods, but e-wallets can be as low as €10. Bank transfers often have a €50 minimum.
Do I pay fees on withdrawals?
No, SpinBet does not charge withdrawal fees. However, your bank or payment provider may impose their own fees. Crypto network fees are covered by the player.
Why was my withdrawal rejected?
Common reasons: incomplete wagering, unverified account, incorrect payment details, or duplicate accounts. Check your email for a reason and contact support.
Can I withdraw to a different method than my deposit?
Usually yes, but some casinos require the same method for anti-money laundering reasons. SpinBet generally allows any verified method. If forced, you may need to withdraw via the original deposit method first.
Extra Tips
If your withdrawal is delayed beyond the expected timeframe:
- Step 1: Wait 24 hours after the maximum processing time (e.g., 5 days for cards).
- Step 2: Check your account for any pending verification requests.
- Step 3: Contact SpinBet support via live chat (available 24/7) or email. Provide your user ID and withdrawal reference number.
- Step 4: If unresolved after 72 hours, escalate to your payment provider (e.g., Skrill) and file a complaint with Curacao eGaming.
Conclusion
Mastering SpinBet withdrawals is straightforward once you complete KYC early and select the right payment method. Always read the bonus terms, and remember that the spinbet owner, Scrummy Ltd, is a licensed operator. If you ever get stuck, the support team is helpful. Now you are ready to cash out your winnings with confidence.
