Got some swag thanks to Heriot-Watt University. So many great speakers, conversations and connections! No surprise, AI was a big theme. But it wasn’t just about tech. It was about people, purpose and how leaders show up to communicate, connect and lead with empathy and trust in a world where tech can now do…
Want to learn how? 👇 Join me and my colleague, Farhan Ahmed on our new course: 🚀AI in Your Toolkit: Smart Working and Effective Internal Communication🚀 10am – 4.30pm BST | 1 July 2025 | Online | With the Institute of Internal Communication *** AI is revolutionising the way we deliver internal…
Are you working on the comms for tech changes at your company? ❌ Don't know how the tech teams work? ❌ Struggling with the jargon? ❌ Don't know how to interview tech folks? If this is you, join me on 29 April, 10am – 4pm GMT for an online interactive workshop, 'Landing Great…
That’s my favourite comment from an event last night!👌 Thanks Alex Scriven for a really great Product London event hosted by Monzo. Thanks to 3 great speakers for sharing their learnings and insights: Christine Tsai, Product Manager, Business Banking, Monzo, Veronique Merriam Barbosa, Head of Loyalty Rewards, Monzo, and Krishna Panicker, VP Product,…
I was interviewed along with fellow communication experts Sonia Johal Squires, Gareth Cartwright and Laura A. Edgerton to discuss a critical topic: “How to Earn Trust.” 🎙️ It follows from the IC Index 2024 research, which shows only c55% of employees trust their CEOs and leadership teams. It’s clear - and no surprise -…
Try this: ➡️Lead the way and share something that you failed at and what you learnt. ➡️Then encourage your people to do the same. ✅Actions speak louder than words.
Here’s how you remind your people! 👇 ✅Build a vivid picture of the end goal using outcomes that mean something to them. What do the new ways of working mean for: ▶️ Your people: Easier processes, more job satisfaction, better decision making ▶️ Your customers: Easier to do business with us, enhance…
If you asked 5 people around the company, would they know? It’s very easy for the message to become lost over time. Repetition is absolutely key! ✅ Regularly connecting your updates back to the reasons behind the changes will land the ‘why’ across your business and drive the energy needed to get it over…
Here are just a few ideas to get you started👇
▶️Spotlight Big Wins: Chat about major milestones and successes. ▶️Time Savings: Highlight automation benefits, with stats on freed-up time for other projects. ▶️Celebrate KPIs: Give a shoutout to teams hitting their goals. ▶️Customer Satisfaction: Connect great customer stories to spikes in satisfaction scores.
✅Mixing stories…
Watch some great videos from the Agile Business Consortium 2024 Awards event here👇 https://lnkd.in/etzW2zss ✅My favourite talk was from Shoprite, and my favourite panel discussion was the one on Business Agility. My top takeaways: ▶️Leadership sponsorship is key for a successful Agile transformation. ▶️A safe space to experiment, fail and learn is a…
Try this format. ✅Update - Milestones achieved. Where you are on the vision/goals. ✅Recognise - Give thank yous. Celebrate the wins. ✅Focus - What to focus on next. One thing to improve. Need help? Call me, Erum Quddus on 07855 404 985.
Well we’re all buzzing from a great transformation town hall with key C-suite leaders.
Delighted with the feedback:
✅“It wasn’t boring! As these things can be!” ✅“Great update from the senior leadership!” ✅“It was so well organised!”
Here are our top three tips for a great town hall:
▶️Give human updates that align to the…